Privacy Policy

1. Who We Are

CarveCoach is a trading name of Frederick Wilkins, a sole trader registered in England and Wales. Our registered business address is 88 Georgia Avenue, West Didsbury, Manchester, M20 1LX, United Kingdom. If you have any questions, contact us at support@carvecoach.com.

We are registered with the Information Commissioner's Office (ICO). Registration number: C1906195.

2. What Data We Collect

When you use CarveCoach, we collect the following personal data:

• Name and email address: provided when you submit a video for analysis
• Payment details: processed securely by Stripe; we do not store your card details
• Video footage: the skiing or snowboarding clips you upload for coaching
• Skill level and discipline: provided by you to help coaches tailor their feedback
• Any notes or context: optional information you include with your submission

3. Why We Collect It

We collect your data solely to operate the CarveCoach service. Specifically:

• To deliver your coaching analysis and communicate feedback
• To process your payment via Stripe
• To contact you when your analysis is ready
• To respond to support requests or refund enquiries
• To send coaching tips and updates, if you subscribe to our newsletter (you can unsubscribe at any time)

We do not use your data for advertising, profiling, or any purpose unrelated to delivering the service.

4. How We Store It

Your submission data (name, email, video, feedback notes) is stored securely in Supabase, a cloud database platform with cloud servers. Video files are stored in Supabase Storage.

Payment data is handled entirely by Stripe, a PCI-DSS compliant payment processor. CarveCoach does not store or have access to your card number, expiry date, or CVV at any point.

Access to your data is restricted to CarveCoach staff and the coach assigned to review your submission.

5. Who We Share It With

We share your data with the following third parties only:

• Stripe: to process your payment
• Supabase: for data storage and hosting

We do not sell your personal data. We do not share it with advertisers, data brokers, or any other third parties.

6. Cookies and Local Storage

CarveCoach uses browser localStorage (not traditional cookies) to manage your session after a purchase; for example, to remember your plan and order ID so you can access the upload page. This data is stored only in your browser and is cleared after use.

We do not use third-party tracking cookies or analytics cookies. We do not run any advertising pixels on this site.

If we introduce analytics or tracking tools in the future, we will update this policy and seek your consent where required.

7. Data Retention

We retain your submission data, including your video, coaching notes and contact details, for 12 months after your last interaction with the Service. This means if you submit a new video or log in to check your status, the retention period resets. After this period, your data is permanently deleted unless you request otherwise.

If you would like your data deleted sooner, you can request this at any time by emailing support@carvecoach.com.

8. Your Rights Under GDPR

If you are based in the UK or EU, you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to correction: ask us to correct any inaccurate data
• Right to deletion: ask us to delete your data ("right to be forgotten")
• Right to portability: request your data in a machine-readable format
• Right to object: object to us processing your data in certain circumstances

To exercise any of these rights, email us at support@carvecoach.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. If the changes are significant, we will notify you by email.

10. Contact

For any privacy-related questions or requests, please contact CarveCoach at support@carvecoach.com.