Terms of Service

1. Acceptance of Terms

By accessing or using CarveCoach (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

These terms apply to all users of the Service, including customers who purchase video analysis.

2. Description of Service

CarveCoach provides asynchronous video coaching for skiers and snowboarders. You upload a video of your skiing or snowboarding, and one of our certified instructors reviews your technique and delivers personalised feedback — including written notes, a score, and recommended drills — within 48 hours of submission.

Feedback is delivered by qualified, certified ski and snowboard instructors. All coaches are vetted by CarveCoach Ltd before working with customers.

3. Payment Terms

All purchases are one-time payments. We do not offer subscriptions. Prices are listed and charged in USD.

Payments are processed securely by Stripe. By completing a purchase, you authorise CarveCoach Ltd to charge the amount shown at checkout. All prices are shown inclusive of any applicable taxes unless stated otherwise.

Your purchase gives you a set number of video analysis credits depending on the plan you choose. Credits do not expire, but are non-transferable. CarveCoach Ltd reserves the right to discontinue the Service with reasonable notice. In such an event, any unused credits will be refunded.

4. Refund Policy

We stand behind the quality of our coaching. If you are not satisfied with the feedback you receive, contact us at support@carvecoach.com within 7 days of receiving your analysis.

We will either offer a re-review by a different coach or provide a full refund — whichever you prefer. No hoops to jump through. Refunds are processed to the original payment method and typically arrive within 5–10 business days.

5. User Content

You retain full ownership of the video footage you submit to CarveCoach. By uploading a video, you grant CarveCoach Ltd a limited, non-exclusive licence to view and analyse your footage solely for the purpose of delivering your coaching analysis.

We will not share, publish, or use your footage for any other purpose without your explicit consent. You may request deletion of your footage at any time by contacting us at support@carvecoach.com.

6. Acceptable Use

You agree to only submit video content that:

• Shows skiing or snowboarding (the Service is not available for other sports or activities)
• Does not contain offensive, harmful, or illegal content
• You have the right to share and submit
• Does not include footage of other individuals without their consent

CarveCoach reserves the right to refuse or remove any submission that violates these guidelines, without refund.

7. Limitation of Liability

The coaching analysis provided through CarveCoach is for educational and informational purposes only. It is not a substitute for in-person instruction with a qualified coach, and it does not account for real-time conditions on the mountain.

Skiing and snowboarding carry inherent risks. CarveCoach Ltd is not liable for any injuries, accidents, or damages that occur as a result of following advice provided through the Service. You ski and snowboard at your own risk.

To the maximum extent permitted by law, CarveCoach Ltd's total liability to you for any claim arising from the use of the Service shall not exceed the amount you paid for the analysis in question.

8. Intellectual Property

All content on the CarveCoach website — including design, copy, coaching methodology, and brand assets — is the property of CarveCoach Ltd and may not be reproduced without written permission.

9. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the "last updated" date at the top of this page and, where appropriate, notify you by email. Continued use of the Service after changes are posted constitutes acceptance of the updated terms.

10. Contact

If you have questions about these terms, please contact CarveCoach Ltd at support@carvecoach.com.